Escrow/Refund Policy

Please, read it carefully

Tenebra Marketplace has a built-in multi-signature escrow system (T-Escrow) which gives it’s users a full control of the deal and their money. Multisig escrow itself is the most secure way of payment in TOR, however, T-Escrow has one big advantage:

Customer has a full control of his money even after getting the product.

We have now merged T-Wallet with T-Escrow into a one big and even more safer but simpler system. Briefly speaking, refund and escrow operations are made withing a T-Wallet. It allows to receive refunds instantly directly to a T-Wallet.

Key points

  • Every deal on Tenebra Marketplace is made through escrow. No exceptions. No extra fees.
  • Customer has up to 30 days after receiving the product to cancel the order and get a instant refund. If no action taken after confirming the receiving of goods, money are automatically accounted to a vendor’s T-Wallet.
  • Buyer has a right to dispute the automated money release within a month after the release.
  • If the customer decided to cancel the order, he will be accounted a refund to his T-Wallet account instantly. No more delays for refund.
  • Escrow actions are performed from My Account->Orders page.
  • Users must create an account to shop on Tenebra Marketplace.

T-Escrow is absolutely anonymous and requires just a valid e-mail address. At this moment T-Escrow serves only deals on Tenebra marketplace but we are working on expanding the service so it could serve deals made outside the marketplace.

Physical delivery via T-Drop escrow timing:

Escrow_Time_Frame = Order_Preparation + Shipping_To_Drop + Shipping_To_Customer + Inspection_Period ,

  • Order_Preparation stands for the how much time vendor needs to prepare the order. This information may be found on the product page. Usually it is 1-3 days.
  • Shipping_To_Drop stands for the how much time is required for the product to reach the drop’s address. According to our shipping policy, vendors are obliged to ship via the fastest method possible in their region. Usually it takes about 2-3 days.
  • Shipping_To_Customer stands for highest number in chosen shipping option. For example: if a customer chooses Regular shipping method with 15-20 days range, then Shipping_To_Customer equals 20 days.
  • Inspection_Period equals 30 days.
  • As a result, Escrow_Time_Frame usually varies between 36 and 56 days, depending on chosen delivery option. When Escrow_Time_Frame expires, money are automatically transferred to a vendor’s wallet. This feature is necessary because some users may abandon their Tenebra account, lost it’s access or whatever else reason. It would be unfair for vendors and mules to not get paid for their job. However, customers have a right to dispute this at any time later.

Direct physical delivery escrow timing:

Escrow_Time_Frame = Order_PreparationShipping_To_Customer + Inspection_Period ,

  • Order_Preparation stands for the how much time vendor needs to prepare the order. This information may be found on the product page. Usually it is 1-3 days.
  • Shipping_To_Customer stands for highest number in chosen shipping option. For example: if a customer chooses Regular shipping method with 15-20 days range, then Shipping_To_Customer equals 20 days.
  • Inspection_Period equals 30 days.
  • As a result, Escrow_Time_Frame usually varies between 32 and 53 days, depending on chosen delivery option. When Escrow_Time_Frame expires, money are automatically transferred to a vendor’s wallet. This feature is necessary because some users may abandon their Tenebra account, lost it’s access or whatever else reason. It would be unfair for vendors and mules to not get paid for their job. However, customers have a right to dispute this at any time later

Digital delivery and services escrow timing:

Escrow_Time_Frame = Order_Preparation + Shipping_To_Customer + Inspection_Period ,

  • Order_Preparation stands for the how much time vendor needs to prepare the order. This information may be found on the product page. Usually it takes less than 1 day.
  • Shipping_To_Customer stands for how much time vendor needs to fulfill the order, e.g. send a paypal account credentials, perform hacking services etc. Look through the certain product policies to know how much is needed for that.
  • Inspection_Period equals 30 days.
  • As a result, Escrow_Time_Frame usually varies between 30 and 35 days, depending on a product type. When Escrow_Time_Frame expires, money are automatically transferred to a vendor’s wallet. This feature is necessary because some users may abandon their Tenebra account, lost it’s access or whatever else reason. It would be unfair for vendors to not get paid for their job. However, customers have a right to dispute this at any time